Town of New Hartford NEW YORK

Central Dispatch Center

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One of three Public Safety Answering Points (PSAP) in Oneida County

The New Hartford Central Dispatch Center operates on 8 hour shifts, 24 hours per day, seven days a week. We are located within the Public Safety Building on Kellogg Road.

We have 6 full-time dispatchers, 10 part-time and 1 Supervisor. In addition to the Town Agencies we dispatch for, we contract with the Villages of Whitesboro and Yorkville to provide dispatching for their fire departments. The town has also enacted a shared services agreement with the Town of Kirkland for Animal Control effectively doubling the territory Central Dispatch answers for in animal cases. Over 60,000 calls for service are handled annually. Better than 80% of those calls are for “non-emergency” calls. In fact, only approximately 4,000 calls or 6.7% of our calls received come in on 911 lines.

Press Release on National Public Safety

Telecommunicator's Week

• National Public Safety Telecommunicator's Week
• Town & Village Boards Recognize Dispatchers
• Central Dispatch Center History
• Central Dispatch Technology
• Interested in being a Dispatcher?